Coyote Blog

I just opened a summer-seasonal camping business in Washington state.  Given that I mainly need relatively unskilled help landscaping and cleaning up from Memorial Day to Labor Day, one would think that this would be a natural place for high school kids to look for work.

Well, check out my new Washington business license.   This is not something unusual for me, it's the standard form issued to all businesses.  Check out the last line.

You can do anything you want, but for God sakes don't employ any high school kids over the summer.

Sorry teens.  I don't know what kind of special application is required to get the state's permission to employ you, and I don't have time to find out -- particularly since whatever additional license to hire teenagers that I need to obtain is likely to entail all kinds of onerous special rules and reporting requirements.

Update:  I get asked this a lot when I post such business licenses.  "Foreign Profit Corporation" does not mean that I am based in Sri Lanka, "foreign" in this context means that my original corporate registration is in another state.

I will give kudos to WA state on one dimension -- most states will issue me separate numbers for my withholding account, my sales tax account, my workers comp account, my unemployment account, my secretary of state registration, etc.  WA issues a single number for everything.

I am with Megan McArdle in confirming that the non-pay portions of the typical public employee compensation package is at least as important, and as potentially expensive, as the money itself.  In particular, two aspects of many public employee compensation packages would be intolerable in my service business:

• Inability to fire anyone in any reasonable amount of time
• Work rules and job classifications

From time to time I hire seemingly qualified people who are awful with customers.  They yell at customers, or are surly and impatient with them, or ruin their camping stay with nit-picky nagging on minor campground rules issues.  In my company, these people quickly become non-employees.  In the public sector they become... 30 year DMV veterans.  Only in a world of government monopoly services can bad performance or low productivity be tolerated, mainly because the customer has no other option.  In my world, the customer has near-infinite other options.  And don't even get me started on liability -- when liability laws have been restructured so that I am nearly infinitely liable for the actions of my least responsible employee, I have to be ruthless about culling bad performance.

The same is true of work rules.  Forget productivity for a moment.  Just in terms of customer service, every one of my employees has to be able to solve customer problems.  I can't automatically assume customers will approach the firewood-seller employee for firewood.  All my employees need to be able to sell firewood, or empty a trash can when it needs emptying, or clean a bathroom if the regular cleaner is sick, or whatever.

For those who really believe state workers in Wisconsin are underpaid, I would ask this question:  Which of you business people out there would hire the average Wisconsin state worker for their current salary, benefits package, lifetime employment, work rules, grievance process, etc?  If they are so underpaid, I would assume they would get snapped up, right?  Sure.

Bonus advice to young people:  Think long and hard before you take that government job right out of college.  It may offer lifetime employment, but the flip side is that you may need it.  Here is what I mean:

When people leave college, they generally don't have a very good idea how to work in an organization, how to work under authority, how to manage people, how to achieve goals in the context of an organization's goals, etc.   You may think you understand these things from group projects at school or internships, but you don't.  I certainly didn't.

The public and private sector have organizations that work very differently, with different kinds of goals and performance expectations.  Decision-making processes are also very different, as are criteria for individual success within the organization.  Attitudes about risk, an in particular the adherence to process vs. getting results, are entirely different.

I am trying hard to be as non-judgmental in these comparisons as I can for this particular post.  I know good people in government service, and have hired a few good people out of government.  But the culture and incentives they work within are foreign to those of us who work in the private world, and many of the things we might ascribe to bad people in government are really due to those bad incentives.

It is a fact you should understand that many private employers consider a prospective employee to have been "ruined" by years of government work, particularly in their formative years.  This is simply a fact you will need to deal with (it could well be the reverse is true of government hiring, but I have no experience with it).  That is why, for the question I asked above about hiring Wisconsin government workers, the answer for many employers would be "no" irregardless of pay.

My new column is up this week at Forbes.  This week it discusses the regulatory burden on small businesses.  Here is an excerpt:

Typically taxation issues get a lot more attention than these regulatory issues in discussions of government drags on the economy. But these small regulations, licenses, and approvals consume management time, the most valuable commodity in small businesses that typically are driven by the energy and leadership of just one or two people. If getting a certain license is a tremendous hassle in California, large corporations have specialized staff they throw at the problem. When a company like ours gets that dreaded call that the County wants a soil sample from under the parking lot, odds are that the owner has to deal with it personally.

So the ultimate cost of many of these silly little regulations is that they each act as a friction that wears away a bit more available time from entrepreneurs and small business owners. The entrepreneur who has to spend two hundred hours of her personal time getting all the licenses in place for a new restaurant is unlikely to have the time to start a second location any time soon. Since small businesses typically drive most new employment growth in the United States, can it be a surprise that new hiring has slowed?

Incredibly, after the column was in the can, I experienced another perfect example of this phenomenon.

In the camping business, July 4 is the busiest day of the year.  This year, on July 3, I got a call from one of my managers saying that the County health department had tested 20 ground squirrels in the area and found one with the plague.  I know this sounds frighteningly medieval, but for those of you who live out west, you may know that some percentage of all the cute little western rodents, from prairie dogs to chipmunks, carry the plague.  Its why its a bad idea for your kids and dogs to play with them.

Anyway, in the past, we have usually been required to post warnings in the area giving safety tips to campers to avoid these animals, what to do if one is bitten, etc.  At the same time, we then begin a program of poisoning all the lairs we can find.  It's about the only time any government body anywhere lets us kill anything, because only the hardest core PETA types will swoon over rubbing out a rodent carrying the black death.

But apparently, in the past when these mitigation approaches applied, the county health department was not in a budget crunch and in need of high-profile PR stories that would reinforce with taxpayers the need to fund their organization.  This time the health department marched out and closed the campground on July 4 weekend, kicking out campers from all 70 sites.  We spent the day dealing with angry customers, refunding money, and trying to find them new lodging on a weekend where most everything was booked up.  Fortunately we have a large overflow area at a nearby campground and offered everyone a special rate over there.

It is hard to imagine that, given the whole year to test, they just suddenly happened to find a problem at one of the busiest sites in the LA area on the busiest weekend of the year, particularly since they simultaneously changed their mitigation approach from notification to closure.   I have tried hard to find the original time stamp on the press release they sent out.  I can't prove it, but it sure seemed like a lot of media had the story before we (operating the campground) had been informed of a thing.  Incredibly, the health department was directing the campers to a nearby campground that was easily close enough to our campground to share the same rodent populations.  But that campground had not had a positive plague test.  Why?  Because that campground has not been tested recently, at least according to the official who brought us the news.  We're in very good hands.

I was forwarded an email today, and I can't honestly figure out the source since it is one of those that has been forwarded a zillion times, but at some point it passed through the Arizona 2010 Project.  It consisted mainly of pictures of desert areas along major immigration routes that had been trashed by illegal immigrants.  This picture is pretty typical.

Certainly an ugly site, particularly for someone who lives and works in the outdoors as I do.

Here is a quote, I think from the original email but it may have been from one of the forwarders (emphasis added):

This layup is on an 'illegal super - highway' from Mexico to the USA (Tucson) used by human smugglers.

This layup area is located in a wash area approximately .5 of a mile long just south of Tucson.

We estimate there are over 3000 discarded back packs in this layup area. Countless water containers, food wrappers, clothing, and soiled baby diapers. And as you can see in this picture, fresh footprints leading right into it. We weren't too far behind them.

As I kept walking down the wash, I was sure it was going to end just ahead, but I kept walking and walking, and around every corner was more and more trash!

And of course the trail leading out of the layup area heading NORTH to Tucson, then on to your town tomorrow.

They've already come through here. Is this America the Beautiful?  Or another landfill?

The trash left behind by the illegals is another of the Environmental Disasters to hit the USA. Had this been done in one of our great Northwest Forests or Seashore National Parks areas there would be an uprising of the American people........but this is remote Arizona-Mexican border.

Well, it so happens my life is spent cleaning up public parks.  My company's mission is to privately operate public parks.  A lot of that job is picking up and hauling away the trash.  And I can tell you something with absolute certainty:  This is exactly what a highly trafficked area in our great Northwest Forests or Seashore National Parks would look like if someone wasn't there to pick up.  Here is one example from a northwest forest, in Oregon:

We run busy campgrounds and day use areas all over the country, and you would not believe the trash on the ground on a Monday morning.  And this is after the place was cleaned on Sunday morning and with trash cans available every 10 feet to throw things away correctly.  I have seen a few areas in the National Forest that were busy ad hoc camping areas -- meaning they had no facilities, no staff, and no trash cans -- and they were absolutely trashed by good old red-blooded American citizens.  Parts looked no different than this picture.  Most of these areas have since been closed, because of this ecological damage.

In fact, in my presentation I make to public agencies about our services, I say that we are actually in the environmental preservation business.  By attracting recreators to defined areas of the wilderness where we have staff to clean up after the visitors and limit their impact on nature, we are helping to preserve the other 99% of the land.

So, yes this is ugly, but it frustrates me that this is used to play into the Joe Arpaio type stereotypes of Mexicans

All these people that come over, they could come with disease. There's no control, no health checks or anything. They check fruits and vegetables, how come they don't check people? No one talks about that! They're all dirty. I sent out 200 inmates into the desert, they picked up 18 tons of garbage that they bring in"”the baby diapers and all that. Where's everybody who wants to preserve the desert?"

To my mind, this is an argument against Mexican immigration in the same way that violence against women is used as an argument against legalizing prostitution.  Prostitutes suffer abuse in large part because their profession is illegal which limits their access to the legal system when victimized, not because violence is inherent to their profession.  Trash in a wash in the desert is a result of the illegality of immigration that forces people into stream beds rather than city check points when they enter the country.

Postscript #1: Please, if you are a good, clean, thoughtful user of public parks, do not write me thinking I have dissed you.  I have not.  Most of our visitors are great and thoughtful, and we really appreciate that.  But it takes only a few to make an unbelievable mess.

Postscript #2: I am willing to believe that poorly educated immigrants have fewer litter taboos than we have been acculturated with.   But I have seen enough to say that no ethnic group out there should be too smug.  For God sakes, there had to be a large effort near the top of Mt. Everest to clean up a huge dump that had accumulated of oxygen bottles and other trash near the summit.   Here are pictures of what rich Americans and Europeans do on Mt Everest when they are hiking and there is no trash can nearby:

Over five years ago, I wrote this article about retirees in RV's who have become the new American nomads.  Many of these folks work for my company each season, getting wages and a camping site in exchange for taking care of campgrounds. This is often called work camping.

A reader sent me this video from the NY Times discussing the same phenomenon  (here is the print article).  The only difference is these folks work for the government, which means that unlike at private companies, they don't get paid.  I find it kind of fascinating that the NY Times thinks it's a wonderful innovation that "cash-strapped state governments" help balance the budget on the backs of free labor from older people.  Can you imagine what the headlines would be if all the facts were changed, but the entity was a manufacturing company rather than a state park?  It would have been torches and pitchforks  (it is illegal except in narrow cases for private companies to accept free labor -- the government of course exempts itself from this requirement, as it does from much of labor law).

I actually think my article was better.  The way work campers tend to disperse over the summer and then congregate over the winter in a couple of gathering spots (Colorado River in AZ, South Texas, Florida) reminds me a lot of the plains Indian tribes.  And the challenges of a nomadic lifestyle when the world wants you to have a permanent address are interesting, and there are whole business models being crafted to solve these problems.

Anyway, our company hires nearly 500 of these folks every year, and are huge supporters of this lifestyle (and we pay!)   If you are interested, check out our websites above and sign up for our job newsletter.

I believe most of my regular readers know that in my day job I am involved in privatization of public recreation.  For fairly obvious reasons, I never blog about the public recreation agencies with whom I work.  In particular, I don't think its fair that an agency that is at least visionary enough to consider private management of its recreation have its dirty laundry spread all over my blog.

But there is one situation with a particular state parks organization that is driving me so crazy that I must share the story publicly, but I will do so without revealing the state. I have no reason to believe that what I describe is unusual.

The state parks organization runs a bit fewer than thirty parks and campgrounds, whereas our company runs over 150 public parks and campgrounds.  Their total operation budget for parks is about the same as my company's annual expenses.  The state parks organization gets about 20% of all its labor hours donated for free by volunteers, whereas we are prohibited by the Fair Labor Standards Act from accepting volunteer labor.  Their parks are spread all over a large state, ours are spread from Washington to Florida.

By scale and scope, our company is reasonably considered larger and more complex, though the state has some reporting requirements I do not have.  There are two major differences between us, though, which are telling:

1. Including myself, our company has 3.5 people on the corporate staff with total corporate office space of about 700 sq ft. -- everyone else is dedicated to and works at a particular facility.  This state parks organization has scores of people working in a dedicated headquarters building with tens of thousands of square feet of space.
2. Demand for public recreation is booming, as people are looking for low cost recreation opportunities.  Our pre-season camping reservations, for example, are at an all time high.  We have had to scrape deep, but we are investing hundreds of thousands of dollars in expansion money this year to address opportunities to serve more visitors.  This state parks organization is cutting back parks.  It has closed a number of parks, and plans to close more, and has cut most of its investment.  To my knowledge, it has done nothing to address headquarters staff costs, nor is it able by state rules to take any credit in its budget for expected increases in park fee collections.

The staff level bureaucracy problem is just endemic to government.  I would love to look at the growth of staffing of public schools by type of employee over the last 30 years -- my bet would be that the total number of teachers is flat to down while the number of administrators and assistant principals have skyrocketed.

Update: I have had parks employees writing me guessing that I was writing about their organization.  They made the point that their parks organization is not comparable to ours, as their organization had been saddled with a number of non-recreation missions that were expensive (e.g. preservation, certain environmental goals, historical interpretation, etc)  This is certainly true, though not of every parks organization or necesarily the one about which I was writing.  But one could argue that this kind of mission creep is a failure point in public agencies.  While there are incentives for this to occur in both public and private organizations, there are fewer corrective mechanisms in the publis sphere to push back.  In fact, in the public sphere, new missions are a blessing because they often carry new funding.  In the private sector, new missions threaten to dillute results and are more resented.

The Arizona minimum wage is going up again:

The annual increase is the third since voters approved the minimum-wage initiative by a 2-1 ratio in 2006. This year's increase is 5 percent. At $7.25 an hour, the wage is up nearly 41 percent from December 2006 but still only about half of the state's median wage of $14.25, according to the Arizona Department of Commerce.

Oh my God!  You mean the minimum is still below the median?  (Sorry, that is a bit off-topic, but I just can never resist making fun of journalist's understanding of math and statistics).

In just over two years, the minimum wage is up over 41%.  As a company that employs a lot of minimum wage workers in Arizona, I thought I would report on the impact to date.  As a quick background, my company runs campgrounds (and other recreation facilities) all across the country.  We typically employ retired couples who live in their RV onsite and work both for the free camp site as well as a wage, usually minimum wage.  In a good year, our business makes between 6-8% pre-tax profit on sales, which I can tell you is a thin, thin cushion given all of my life's savings are locked up in this one investment.

I don't know where minimum wage supporters think the extra money comes from to pay higher wages.  If they think at all, I suppose they would say that the government is in effect collective bargaining for these workers and getting businesses to cough up some of their immense profits to pay a bit better wage.

Well, our labor costs are about 50% of revenues  (we are a service business).  This 50% is not just wages, but other costs calculated as a percent of wages, such as FICA, medicare, and unemployment taxes and workers comp premiums.  So, if I still want to earn a living for myself, and the state says half my costs must go up by 41%, then it means that prices are going up 20+%.  And that is what has happened.   Remember, at the same time, fuel prices, electricity prices, insurance prices, and everything else has gone up, so that camping prices have risen by 20% or more.  But there is a limit to how far we can push prices, particularly since our typical customer tends to be relatively low-income.  So we are pursuing two other longer term responses:

• We are increasingly turning to automation solutions, like automatic pay systems and gates, to replace people.  While we like to have someone actually there to answer questions and to help visitors, fee collection machines work 24 hours, are not subject to overtime rules, they never get hurt, they never sue us, and the government never passes laws to increase their price.
• We are changing our operating strategy from hiring retired couples who live on-site to hiring younger workers.  This is a change I really hate.  The business model of hiring retired folks who live on-site at a campground is an old and successful one.  Folks in their seventies (and I even have workers in their eighties and nineties) don't work very fast, and they have more workers comp claims, but they had the ability to live on-site and life experience that helped them with customer service.  But trade-offs that worked at $5.15 an hour don't work as well at $7.25 and higher.  So far only selectively, but we are hiring younger folks from the local community to come in and do some of the janitorial and maintenance work.  Even if I pay them $8 or $10 an hour, they make sense if they can be twice as productive.

Travis writes about how a customer of his web service tracked him down at home at gave him a 40-minute earful -- and why he was very lucky the customer did so, in that it revealed some problems in his delivery process of which he was not aware.

Ditto here.  I was just about to write about a very similar experience on Friday, where a customer of ours ran into a new manager who was just hell bent on collecting an extra $4 he thought we were owed -- four lousy dollars -- and this employee managed to progressively anger, then intimidate, and then outright scare a customer, up to and including trying to reach in and grab stuff out of the customer's car.  The father of a woman in the car contacted us absolutely irate -- as well he should have been.  After about 2 hours of patient listening, we got dad and the other unfortunate customers calmed down.  They will all be getting some nice freebies in the mail, and apparently we will end up with a laudatory rather than hostile customer letter, as the customers ended up being impressed that our regional VP and the out-of-state owner would spend so much time with them trying to figure out what was wrong.  I will say it was easy to be sympathetic, as I was horrified by the story.  I felt personal shame that such actions were taken in my name  (if this sounds silly or exaggerated, think again.  I have talked to a lot of people who have built successful service companies, and every one shares stories of experiencing similar shame for boneheaded actions taken by employees on their behalf.)

Unfortunately, the manager in question had to go -- this was the second time in a very short period where the manager had shown poor judgement in customer service situations.  The manager was a nice person who interviewed great and did a lot of things well, but my experience is that if you don't have good judgement on such customer service interactions, you are not suddenly going to get it next week.  So, like Travis, we were lucky to head off a potential problem before it got worse, and we were lucky to be given a chance to turn around the customers' experience.

The frustrating thing for me is that this manager had just been to my personal customer service training.  At this training I lecture several times over two days fairly passionately about customer service issues, and in fact I cover situations almost identical to the one here.  I even say in the training "I don't want you or your employees going to battle with customers over small amounts of money."

We have found that there are certain people who simply cannot put their ego aside when dealing with a customer.  If these type people get it into their head that the customer is somehow trying to get over on them or the company, even for $4, they will dig in their heals and refuse to let the customer come out on top.  In their mind, the customer is a "bad" person and does not deserve to win, and there is no way they are going to take the ego hit in letting the "bad" customer have a small victory at their expense.  But as I tell employees all the time -- if you refuse to apologize to the customer, you are not counting coup on the customer, all you are doing is delegating the task to Warren (the owner) because he is certainly going to give that customer an apology.  And likely a bunch for free camping as well.  And do you know what some employee's reactions are to my giving that customer an apology and some freebies?  They get mad at me, for not backing them up and letting that "bad" customer get away with whatever they think he is getting away with!

While absolutely predictable that some people will act this way, I have found it nearly impossible to screen for this in the interview process, and totally impossible to train this characteristic out of people.  The best we can do is watch for the first signs of these traits and let folks who evidence them go as soon as possible.  That is also why we try to make it a hard and fast rule that we never hire managers directly from outside the company, we only promote managers from field service employees who have shown good judgment on the front lines.  Once in a blue moon we ignore this rule, as we did when hiring the managers I had to fire on Friday.  Which just goes to show that it is probably a pretty good rule for our business.

Apparently, the 7th Harry Potter book will be split into two movies.  Great.  The second part will be killer, but the first will doom us to watching Harry run all over England camping. 

Me:  Hello?
Caller:  I represent your local yellow pages and need to update our information on your account

BIG RED FLAG:  There are many scam artists out there who take your business information and then treat it like a "buy" order for advertising and bill later.  Beware people calling saying they are just trying to "update your listing."   I have also had folks who actually cut and pasted recordings of my phone calls to paste my answers to questions that have not been asked.

Me:  What city are you representing?
C:  we're local
M:  Local where?
C: here
M:  I have 200 locations across the country, what local area are you representing?
C: we're worldwide -- everywhere.
M:  CLICK (me hanging up)

Wow, telemarketing scripts by Kafka.  Unbelievably, they called again 10 seconds later

M: Hello
C:  We represent Phoenix
M:  OK, Phoenix.  I don't have any operations in Phoenix, just my HQ.  I don't want to be listed in Phoenix
C:  You are already listed
M:  Well that explains why I get calls at my accounting office looking for a camping space.  Please remove me.
C:  Can I have your name please
M:  No you may not.  You said I had an account already.  You should know my name  CLICK

Incredibly, my new favorite Indian pitbull telemarketer calls again

M:  Hello
C:  blah, blah, something, blah blah.
M:  Look, please take this down.  I do not want a yellow pages listing in Phoenix.  I would like my Yellow Pages listing removed in Phoenix.  I do not want to pay you any money.  I do not want to give you any information.  I do not want you to call me any more.  CLICK

I do not want it sam I am.  I do not want green eggs and spam. 

I probably still will get a bill.

For those who are new to my blog, I run recreation sites like campgrounds, mostly with retired people as labor.  Retired people love these jobs, because they are looking for a nice place to live for the summer in their RV.  Often they are willing to work just for their site and utilities, though as a private entity I must pay them minimum wage as well (when they work for the government, they don't get paid).  We sometimes get into odd situations -- for example, because of a disability payment or Social Security limits, it is not unusual I have employees that ask me if I could not pay them or pay them below minimum wage, and I have to tell them no (minimum wage is absolutely required, even if the worker begs to be paid less).

This relationship works out well.  The retired persons bring conscientious and low-cost management to the campgrounds.  Our employees, who usually are living comfortably off their retirement savings or pension, get a few extra bucks and a nice place to live for the summer.  These folks may work a bit slow, but I can afford that at $6 an hour.

But what happens when a state like Maryland, because it's got its blood up against Wal-Mart, passes a $11.30 "living" wage?  A number of problems result.  First, a camping night generally consumes, on average, about an hour of labor.  At $6 an hour with 22% burden for payroll taxes and workers comp, this totals to $7.32  per night of camping in labor.  At $11.30 an hour, this totals $13.79 per night of camping.  Most of our campsites are tent camping sites and more primitive natural campgrounds (see here) and a typical price for a night of camping is $16.  This is a very low price for camping when compared to large RV parks, and makes our sites particularly popular with lower income people.  The Marlyland minimum wage would add at least $6.50 to this price, or increase prices by 41% in one swoop.  And this is before considering second order cost increases in other purchased goods and utilities due to the minimum wage increase.

The other problem is one I would have thought so obvious that it is amazing to me that no one seems to talk about it -- not everyone earning minimum wage is trying to live on it.  Certainly people new to the work force are one example, as they are often willing to trade lower initial wages for training and experience and a work record and other valuable but non-quantifiable benefits.  In my case, while I am perfectly happy to tolerate lower productivity from older, retired workers at $6 an hour (the average age of my employees is over 70), when wages are forced arbitrarily to over $11, then I have to think about changing my business model, substituting younger workers for older folks.  As any economist would predict, lower productivity workers get pushed out of the market.

For more on this topic, I discussed four case studies in my business dealing with the minimum wage.

A bit over five years ago, I wrote an op-ed piece in our local paper calling for further privatization of public recreation.  The editorial was in response to a proposal for a large bond issue to rebuild recreation infrastructure.  I argued that the state should instead be focusing on attracting private investment.  Not only was there more money for recreation in private hands than public, but I sensed that private funds would more likely be invested in facilities the public really wanted, rather than goofy politically correct projects.  Further, private operators could operate recreation facilities much less expensively, in part because they are not tied to ridiculous public pay scales, pension plans, and job classifications.

Soon after, I had a business broker call me and ask me if I wanted to put my money (such that it was) and time where my mouth was.  After a lot of twists and turns, I ended up the owner of a recreation concession company.  In a recreation concession, a private operator pays the government rent in exchange for the ability to charge visitor fees and run the recreation facility for profit.  In most cases, our company can operate a property and make a profit on fees lower than the government must charge just to break even.

My business, Recreation Resource Management, has prospered since then.  And as I have gotten deeper into public recreation, what I have learned has only confirmed what I wrote in that editorial.  I have seen that when the government runs recreation facilities, it almost never spends enough money on capital maintenance and refurbishment.  The reason seems to be that legislators, given the choice, would much rather spend $X on a shiny new facility they can publicize to their constituents than spend $X maintaining facilities that already exist.  I laugh when I here progressives argue that private industry is too short-term focused and only the government invests for the long-term.  In practice, I find exactly the opposite is true.  Think about hotels, or gas stations, or grocery stores.  Private businesses understand that every 15-20 years, they need to practically rebuild existing infrastructure from scratch to keep them fresh for customers.  This kind of reinvestment almost never happens in public recreation.

Except this week!

After years of building up our business, we just completed a project with California State Parks that is what I have always wanted to achieve with the company.  At McArthur-Burney Falls State Park, California State Parks had an aging concession store and an outdated section of the campground that it really did not have the money to rehabilitate (by the way, this is an absolutely beautiful park -- I highly recommend it).  We crafted a two-part lease with the state which eventually led to us investing over a million dollars in the park:  In phase one, we built a new concession store (old store on left, our new store on right):

In phase two, just complete, we took an old tent-camping loop with no utilities and added 24 new cabins.  These cabins not only refurbish an aging and dated section of the campground, but they also add new amenities to the park to attract visitors who may not own an RV and who don't want to sleep in a tent.  In addition, since they are insulated and heated, these cabins will extend the camping season -- in fact, we already have a number of reservations for Thanksgiving, a time when no one would have wanted to tent camp here.

Its a  win-win-win, where  we make money, the state gets lease revenues
from us that exceed their previous camping revenues, and the public
gets new amenities without any taxes or public spending.

So, in answer to the question I so often get, "why does a libertarian run a company that works with the government?"  Now you know why.  I will admit that from time to time I find myself on the losing end of libertarian-intellectual-purity debates because I choose this path rather than, say, living in a cabin in the wilderness and manufacturing rifle barrels for a living.  *Shrug*

Postscript:  One lesson I have also learned is that state governments are not always a monolith.  Texas and Florida, for example, while being beloved of libertarians for having no state income tax, can be horribly bureaucratic in certain areas (e.g. sales tax reporting and vehicle registrations).  California, on the other hand, which in many ways is one of the worst states to do business in, actually has what is probably the most innovative and business-friendly state parks organization in the country.  Go figure.

PS#2:  By the way, the cabins shown are actually modular buildings, built here in Phoenix by Cavco, and shipped to the site.  The classy interior work was done my by maintenance supervisor.

Tonight, it appears that AZ voters will pass Prop 202 to raise recreation use fees in Arizona.  Oh, you say that's not what Prop 202 was for?  It was minimum wage?  That's right.  Prop 202 raises the minimum wage in AZ by 31%. 

I have written about the minimum wage many times.  For a variety of reasons, many seasonal recreation workers in AZ, and in fact in the US, are retired folks who work for minimum wage and a camp site to take care of a facility.  They love the job, and do great work, while filling seasonal jobs that younger folks trying to raise a family can't really take on.  When you take all wage related costs -- wages, payroll taxes, unemployment insurances, workers comp, liability insurance, etc. -- wages drive about 2/3 of recreation costs.  That means that a 31% increase in wages equates to a 20% increase in recreation use fees for camping, boating, day use, etc.

What, you say?  That's not what we meant!  We consumers aren't supposed to pay this extra, you business guys are!  Well, my profit margin is about 5% of revenues, which is a pathetically low number for a service business.  Basically, I do this for fun -- I could probably make a better return investing in government bonds.  So, to avoid bankruptcy, wage increases get passed right through to use fees.  And since the law requires that the minimum wage be increased every year, it means that use fees will have to go up every year (for comparison, we have been able to hold many use fees flat for 3-4 years at a time, despite fuel and other costs).

Sorry.  My employees were happy to work for $5.15 an hour.  They did not ask for a raise.  In fact, I have a waiting list of people who want jobs at $5.15.  It was the voters of Arizona who decided that my employees could no longer legally accept this amount for their labor.  And, unfortunately, it is the voters of Arizona who will have to pay for this raise my employees did not even ask for.

I am sitting in an industry meeting listening to people tell me all the opportunities, as a tourism-based business, to feed at the public trough and get government funding.  Example topic:  "How to turn your business slowdown into a natural disaster to get disaster-relief funds."  Yuk.  I feel dirty.

Also, my business gets taxed (via sales-tax-like lodging taxes) to support government tourism marketing (in this case, California).  Of course, I don't think any of it returns the money invested in it.  Also, the type of recreation I represent (camping) is totally unrepresented in the ads.  As is typical, these public-private tourism promotion tend to disproportionately benefit the politically connected businesses.

Arizona has a ballot initiative here in November to raise the minimum wage to $6.75.  Perhaps more worrisome, the law has been structured to raise the rate every year based on some cost of living increase.  (As an aside - these cost of living escalators in government-mandated wage rates are insanely recursive.  The government raises wages, which increases prices, which leads to a further increase of the statutory rate).  An Arizona group opposed to the initiative has put out a nice Word document with the proposed laws language annotated with facts and refutations.

I will not be coy and pretend that I don't have an interest in this question.  The campgrounds we operate on public lands were run by volunteers in the past, until the courts decided that private companies were not legally allowed to use volunteers.  Most of our camp hosts, who tend to be in their 70's or older (we have many employees in their eighties and a few in their nineties!) get paid minimum wage plus a camp site in a nice park for the summer (the latter is what they really want).  Unlike private campgrounds that are built to be efficient to operate, the public campgrounds we operate tend to be small and labor-intensive.

We make about a 5% profit on sales in the camping business (yes, I know that is pathetically low).  Labor is 60-70% of our costs, if you include costs that are directly tied to wages like payroll taxes and workers comp. premiums.  This law would raise the minimum wage by 31%.  You do the math.  In a stroke, this ballot initiative would raise our costs by 20% (.31 x .65) in a business where costs are 95% of revenues.  Something has to give.  I am not going to work the hours I work and run the business for charity.  A 5% margin is almost there already.  We are therefore planning for two different contingencies.

1. Camping fees will have to rise by approximately 20%.  This means that a camping fee of $16 will go up by $3.  I will not make any more money, this will all be a pass-through to my employees, most of whom really wanted to volunteer in the first place.  One could rename this ballot initiative the "vote yourself a camping fee increase" initiative.  A few years ago, an attempt to raise lodging taxes on camping by a few percent met with howls of opposition.  But in effect this is ballot initiative in in effect adding a 20% tax to camping fees.
2. My labor model of hiring retired people may well have to change.  There is a real trade-off in hiring retired folks to maintain campgrounds.  On the plus side, we get a lot of honest and responsible people who have the time and the flexibility in their life to pick up stakes and go live in a campground all summer.  The down side, of course, someone who is 75, or 85, is not going to work as fast or as productively as younger folks.  My workers also tend to get injured more easily (my insurance company freaks every time it sees my employee list with dates of birth) which costs a lot in workes comp. premiums.

   When presented with the choice in the current market of hiring a retired person at $5.15 an hour or a younger, faster worker at $7.50 an hour, I have been happy to hire retired people.  This model has worked great for us.  Unfortunately, I must revisit this business model when my choice is between hiring a faster worker at $7.50 and a slower worker at $6.75 (and rising).  Already in high minimum wage states like CA, OR, and WA we have begun shifting away from hiring as many retired people.  I also hire a lot fewer people, having invested in automated fee collection in high labor cost areas.  (Think about this, at least for a few seconds, before all of you start sending me the inevitable emails I get for being a heartless brute for paying anyone minimum wage).

By the way, the federal government gets around this problem for the campgrounds it operates itself.   How?  Why, it exempts itself from these laws.  Most federal campgrounds employ retired persons as volunteers.  They don't pay campground workers minimum wage, they pay them ZERO.

I wrote a much longer post on minimum wage laws here.  Minimum wage laws are becoming hip in traditionally red-state border areas as a tool to keep immigrants from working.

Update:  I actually underestimated the amount of my costs directly tied to wages, and so I have updated some of the numbers to be more realistic.

Running for-fee campgrounds on public lands often gets us into some controversy.  For example, many people wonder, sometimes in a fairly excitable manner, why they have to pay for camping on public lands when they have already paid their taxes.  The simple answer to this is that Congress and administrations of all flavors have consistently ruled for years that fees rather than taxes should support developed campgrounds.  Read this post for more, or call your Congressman if you don't agree.  Also, here is my company's FAQ on camping fees and private companies operating on public lands.

However, there ARE many free camping opportunities on public lands, but because of Forest Service terminology, these are sometimes missed by the public.  In most cases, when the Forest Service has a named campground, it requires a fee because it has a number of minimum features for the facility:

• Graded, and sometimes paved, roads and spurs
• Bathrooms, and sometimes showers
• Picnic table, tent pad, and fire ring / grill at each site
• On-site host / security to enforce rules (e.g. quite time)
• On-site operator with property and liability insurance
• Water supply that is frequently tested and treated when necessary
• Hazard tree removal
• Trash and (for campgrounds not on a sewer system) sewage removal
• Leaf blowing from trails and roads, site raking, painting, etc.

This stuff does cost money, and so the typical campground we run charges $12-14 a night, with 50% off for Golden Access patrons (i.e. senior citizens).  Heck, the insurance alone costs about $1.50 per night's stay, thanks to our friends in the tort bar.

However, most National Forests offer what is called dispersed camping.  This is camping out in the wilderness, without any amenities, and, at least in most cases, is totally free.  Most of these camping areas don't have names, just locations and boundaries.   Expect to give up all of the above amenities, and be ready to pack your trash out, but you can still pitch your tent out in nature without charge.  And in many of these locations, you can get far away from other campers.  Just call the local ranger district (contact info here) and ask them for information on dispersed camping.

One proviso - the biggest problem with these dispersed, non-hosted areas is, if they are heavily used, they can be a worse experience than the paid campgrounds.  They can accumulate trash from thoughtless patrons, and they can get very rowdy.  Dispersed campgrounds attract the best of campers - those truly trying to get a natural experience; and the worst of campers - those who don't want to follow rules, don't clean up after themselves, and who don't want to shut down their loud partying just because it is two in the morning.  Many people who initially opposed paid camping are now big believers, since they have learned to value campgrounds with rules and security after a few late nights listening to loud generators and drunken parties.  Talk to the ranger district to know what you are getting into at a particular site.

Lynne Kiesling is on fire, with a series of posts on gasoline pricing over at the Knowledge Problem.  She has posts here and here showing how gasoline purchases have fallen steadily as a percentage of household income, and she also has a nice summary post about the recent runup in prices here.

She is now headed up to the Boundary Waters - hopefully she is camping the Boundary Waters here.

A few days ago, I spilled a lot of electrons discussing the sources of wealth and poverty. This week, Arnold Kling has a great article applying many of the same concepts to give advice to Live8 and others who want to eliminate poverty.  While I droned on for about 30 inches of computer monitor space, Robert Lucas's quote in Kling's article gets to the heart of the issue in just a few lines:

"of the vast increase in the well-being of hundreds
of millions of people that has occurred in the 200-year course of the industrial
revolution to date, virtually none of it can be attributed to the direct
redistribution of resources from rich to poor. The potential for improving the
lives of poor people by finding different ways of distributing current
production is nothing compared to the apparently limitless potential of
increasing production."

He concludes with some advice for protestors:

1. The world is a complex place. The farther you are
removed from a situation, the less likely that your intervention there will do
good and the greater risk that it will cause harm. No matter how thoughtfully it
is administered, long-distance aid will tend to be
ineffective.

2. The easiest poverty to prevent is poverty that is
close by. By developing useful skills and remaining employed, you can help keep
yourself and your family out of poverty. That makes you less of a burden on the
world than if you fly half way around the world to stage
confrontations.

3. Learn to distinguish motives from consequences. A
well-meaning policy can backfire. The seemingly cold-hearted impersonal market
is enormously beneficial.

4. Poverty is not a simple problem. See What Causes
Prosperity?

5. Remember that unlike the Folk Song Army of Tom
Lehrer's song, you have no monopoly on good intentions. A morality play in which
those who care crusade against those who are square makes for great theater.
However, it is not a realistic basis for economic policy.

As a parting shot, I noted previously the odd contradiction that is inherent in many G8 and similar protestors who purport to want to eliminate poverty:

In a nutshell, they want to fix poverty in the third world by
disavowing everything -- private property rights, individual
enterprise, free commerce, entrepreneurship, individual freedoms, etc.
-- that made the G8 not impoverished.  Rich nations, you have to help
the poor nations, but whatever you do, don't allow they to emulate what
you did to get rich. 

This is so nutty its unbelievable.  If they were camping outside of
the G8's door and saying that we want you to drop trade barriers on our
goods and help us foster entrepreneurship and we want your help
promoting private investment in our economy and infrastructure, I could
understand perfectly.  This is like activists camping outside of Jack
Welch's door looking for him to help the poor by funding programs to
teach children to drop out of school and avoid getting a jobs.

As a note, I had this post ready last Thursday, but with the terrorist attacks in London, the regular G-8 protesters sort of dropped off the radar screen.

For years now, I have struggled trying to categorize what philosophy motivates the brick-throwing protesters that seem a regular part of G-8 summits ever since they ripped up Seattle several years ago.   To say they are against Globalization does not answer the question, since what exactly does that mean, given that the protest movement itself is global and multinational in nature. 

To some extent, the protests of course just Marxism returning under a different guise.  However, even when compared to socialist reality avoidance, the arguments of the protesters seemed really hard to follow.  Part of the problem is that many of the protesters are violent anarchists and out-and-out criminals who want nothing more than violence and destruction.  However, there are people and groups who seem to be trying to accomplish something, and who resent being associated with these criminals.  After reading a number of different web sites of the protesters (many are really, really hard to parse logically), I have come up with the following basic argument shared by the core of the protesters.

1. They want to help the poor and outright poverty-stricken nations of the world
2. Many want the wealthiest nations (G8) to help these poverty-stricken nations, both because they blame the wealthy nations for this poverty, and because the wealthy nations are seen as the ones with the means to do something
3. They want to help these nations by encouraging the poorer nations to avoid any of the techniques or economic models the G8 used to get wealthy and successful in the first place

There is nothing particularly new about arguments 1 and 2; however, it was recognizing part 3 of the argument that helped me realize why I could never understand what they wanted.  In a nutshell, they want to fix poverty in the third world by disavowing everything -- private property rights, individual enterprise, free commerce, entrepreneurship, individual freedoms, etc. -- that made the G8 not impoverished.  Rich nations, you have to help the poor nations, but whatever you do, don't allow they to emulate what you did to get rich. 

This is so nutty its unbelievable.  If they were camping outside of the G8's door and saying that we want you to drop trade barriers on our goods and help us foster entrepreneurship and we want your help promoting private investment in our economy and infrastructure, I could understand perfectly.  This is like activists camping outside of Jack Welch's door looking for him to help the poor by funding programs to teach children to drop out of school and avoid getting a jobs.

I discussed suggestion on providing aid to Africa here and here.  A good companion article to this piece is this one on why progressives are too conservative to like capitalism.  Here is the part that is relevant to development:

However, when we move to fields such as commerce, progressives stop
trusting individual decision-making.  Progressives who support the
right to a person making unfettered choices in sexual partners don't
trust people to make their own choice on seat belt use.  Progressives
who support the right of fifteen year old girls to make decisions about
abortion without parental notification do not trust these same girls
later in life to make their own investment choices with their Social
Security funds.  And, Progressives who support the right of third
worlders to strap on a backpack of TNT and explode themselves in the
public market don't trust these same third worlders to make the right
decision in choosing to work in the local Nike shoe plant.

Beyond just the concept of individual decision-making, progressives
are hugely uncomfortable with capitalism.  Ironically, though
progressives want to posture as being "dynamic", the fact is that
capitalism is in fact too dynamic for them.  Industries rise and fall,
jobs are won and lost, recessions give way to booms.  Progressives want
comfort and certainty.  They want to lock things down the way they are.
They want to know that such and such job will be there tomorrow and
next decade, and will always pay at least X amount.  That is why, in
the end, progressives are all statists, because, to paraphrase Hayek,
only a government with totalitarian powers can bring the order and
certainty and control of individual decision-making that they crave.

Progressive elements in this country have always tried to freeze
commerce, to lock this country's economy down in its then-current
patterns.  Progressives in the late 19th century were terrified the
American economy was shifting from agriculture to industry.  They
wanted to stop this, to cement in place patterns where 80-90% of
Americans worked on farms.  I, for one, am glad they failed, since for
all of the soft glow we have in this country around our description of
the family farmer, farming was and can still be a brutal, dawn to dusk
endeavor that never really rewards the work people put into it....

More recently, progressives have turned their economic attention to
lesser developed nations.  Progressives go nuts on the topic of
Globalization.  Without tight security, G7 and IMF conferences have and
would devolve into riots and destruction at the hands of progressives,
as happened famously in Seattle.  Analyzing the Globalization movement
is a bit hard, as rational discourse is not always a huge part of the
"scene", and what is said is not always logical or internally
consistent.  The one thing I can make of this is that progressives
intensely dislike the change that is occurring rapidly in
third world economies, particularly since these changes are often
driven by commerce and capitalists.

Progressives do not like American factories appearing in third world
countries, paying locals wages progressives feel are too low, and
disrupting agrarian economies with which progressives were more
comfortable.  But these changes are all the sum of actions by
individuals, so it is illustrative to think about what is going on in
these countries at the individual level. 

One morning, a rice farmer in southeast Asia might faces a choice.
He can continue a life of brutal, back-breaking labor from dawn to dusk
for what is essentially subsistence earnings.  He can continue to see a
large number of his children die young from malnutrition and disease.
He can continue a lifestyle so static, so devoid of opportunity for
advancement, that it is nearly identical to the life led by his
ancestors in the same spot a thousand years ago.

Or, he can go to the local Nike factory, work long hours (but
certainly no longer than he worked in the field) for low pay (but
certainly more than he was making subsistence farming) and take a shot
at changing his life.  And you know what, many men (and women) in his
position choose the Nike factory.  And progressives hate this.  They
distrust this choice.  They distrust the change.  And, at its heart,
that is what globalization is all about - a deep seated conservatism
that distrusts the decision-making of individuals and fears change,
change that ironically might finally pull people out of untold
generations of utter poverty.

Scratch a progressive, you will find a totalitarian.  That is why progressives support totalitarians like Chavez in Venezuela and why you find "progressives" supporting brutal Muslim totalitarian apartheid states.  That is why you will hear a lot from protesters about Nike wages being too low, but nothing about the impact totalitarians like Robert Mugabe have on creating poverty.  By the way, I am willing to offer them some help spotting dictatorships if they need it.

To their point that poor nations got that way because of rich nations, their argument relies on a zero-sum mercantilist view of economics that I deconstruct here.  Their other argument is that western colonialism ruined the poor nations, but if that is true, why do they attack the US the most, which had the fewest colonies of any of the G8, instead of France, which made the worst mess of its colonies?

In this post, I was surprised at the high share that Firefox has with Coyote Blog readers.  Looking into this further, I have found the high (30+%) Firefox share to be pretty stable over time.  However, I have a second Sitemeter account that tracks the cumulative stats for all my camping and recreation related sites of my business.  These visitors are much less likely to be computer-savvy, and the browser shares demonstrate this:

Coyote Blog Readers:

Recreation Site Visitors:

Not sure I really had a point here, but it is an interesting difference.

Its that time of the year again.  Each year we hire over 400 RVers and workampers as seasonal camp hosts.  If any of you out there are interested, check out our site for camp hosts jobs here, or visit our main recreation web site here.  Last month I wrote an article on the work camping lifestyle here.

By Federal law, U.S. Federal Government lands and property are exempt from state and local property taxes, just like sales to the U.S. Government are exempt from state sales taxes.  This means that, for example, the feds don't have to pay property taxes to Wyoming for the buildings and improvements in Yellowstone National Park.

Most states may sulk about this but they live with it.  However, a few of the most tax-avaricious states, including California and Washington, have found partial way around this. 

I just got my "Leasehold Excise Tax Return for Federal Permit or Lease" from the state of Washington.  What the heck is this?  First, some background.  My business runs campgrounds under concession contract with the US Forest Service in Washington State.  These concession contracts are legally like leases, in that I lease the facilities for a percentage of sales payment in return for running them for-profit.  Washington State can't charge property taxes on the campground itself, since its Federal property, so they charge a steep tax on the rent we pay to the Federal Government.  In Washington, the tax this year is 12.84% of the rent payed.

Yes, that's right.  The state only charges this special tax for rents payed to the US Government. No other rents get taxed.  The tax exists for no reason other than to get around the limitations on taxing the US Government's property.

If asked, Washington would piously state that, oh, we aren't taking any money from the feds, we are taking it from private entities.  Yes and no.  Yes, I as a private entity, I am paying it.  But, given how I bid for these leases, the state tax clearly comes right out of the Feds hands.  When I bid this project, I figured out what rent I could pay the government, and then backed out how much I would have to pay Washington State and bid the lower sum to the Feds.  In this case, Washington State is very clearly taking money right out of the US Government's pocket.

And for what?  Washington State provides no services or utilities to the campground.  The US Forest Service provides the fire protection, its own law enforcement officers, its own water and sewer systems, and its own roads.  There are no residents on the property, so no one associated with the property is using schools or other services.  And, because of sky-high sales and lodging taxes in Washington (from 10-12.5% of sales for camping), the properties are already contributing a ton to state coffers.

Yesterday, Florida apparently passed a new minimum wage $1.00 higher than the Federal minimum wage of $5.15 per hour.

This is actually an oddity - a red state with a higher minimum wage. Before the election, this Department of Labor map, showing the states with minimum wages higher than the Federal rate (shown in green) looked a lot like the presidential election map. With the exception of Alaska (which has price and wage levels so different from the lower 48 that it should have its own currency) all the states with higher than federal minimum wages are also strong Kerry states (e.g. Left Coast, New England and Illinois).

This is going to have huge implications for us. Camping is a low margin business, and most hosts are paid minimum wage. In fact, many of our hosts, who are retired, don't want to get paid at all, so they don't mess with their social security, but that of course is not possible. The total increase in wages will be higher than what we make in Florida, so we are going to be spending a lot of time evaluating price increases vs. cutting back on labor somehow.

UPDATE

I see from our logs we are getting a lot of hits on this post from search engines.  For those of you looking for more information on the implementation of this increase, we still have not seen any enabling regulation to go along with it.  Will it have the same exemptions as the Federal law?  Anyway, the go-live date is apparently 6 months from approval, which I presume equates to early April, 2005.

This is part 3 in a series of my real-world experience in dealing with the Department of Labor (DOL). If you have not already, you should also check out part 1 and part 2 for background.

In this post, I will show you how we defended ourselves in a case where the DOL was extremely reluctant to grant us a legal exemption to the Fair Labor Standards Act (FLSA). It is highly unlikely that this exemption is relevant to you - it is narrowly directed at seasonal recreation businesses, but I think the process and what we learned from it may help you out in your own interactions with the DOL.

Continue reading ‘Working with the Department of Labor: Part 3’ »

In part 1, we discussed general expectations you should have as a business owner in working with the Department of Labor. In this installment, I will discuss a typical audit and some of the things we did to protect ourselves. In part 3, I will discuss a specific example of how it is possible to win your case with the DOL, but it may take a LOT of effort.

Continue reading ‘Working with the Department of Labor: Part 2’ »