Posts tagged ‘advertising’

Yelp Has Surpassed Even Toner Sales People as My Most Persistent And Irritating Cold Callers

For some reason, Yelp has invested in a massive spamming infrastructure and has become easily my most frequent and persistent source of spam calls and emails.  I went through my email trash (unfortunately it clears itself out every few months) but I still found a dozen different Yelp people contacting me.  Each of them tends to contact me with at least 2 calls and 2 emails before they go way, but if I respond (even to tell them to get lost) they take that as an invitation to contact me more.

Perhaps I have a unique problem -- I actually operate over 150 sites that could potentially be reviewed, and my gut feel is that each of these has been assigned to a different person and they all feel the need to call me without any cooperation between them.  For someone who is looking for more ways to consolidate an already complicated mass of reviews on the web, a review company that cannot coordinate its contacts with a single company is unnerving.  Further, I have to say that I have a distrust in what is essentially an online advertising platform that resorts to cold-calling to advertise their business.  If they don't trust their own platform to get the word out adequately, why should I?

There are other problems, but here is a sample of my communications with them when I made the mistake of actually responding:

Yelp:

Hi Warren,

I am sorry to hear this [I told them to stop spamming me], you actually have 3 amazing reviews on your page for Honeycomb Campground. I am sorry you have been contacted by many different Account Executives from Yelp.

The reason we keep reaching out is because we have consumers every day on Yelp in Grant looking for a campground and see this as a great opportunity for you to fill your spots. All I am asking for is the chance to show you how we can generate more traffic onto your page.

Again if you really would like to be removed from out call list I can do so, and I am sorry to hear that.

My Response:
  1. If it were just one person calling, it would be OK.  But I have over 100 locations and it seems like a different yelp person harasses me about every location.  And as soon as I get one to go away, the next one calls.  Frankly, you are worse than toner sales calls
  2. You do not work with my review aggregator (reputology).  I understand you are likely trying to force everyone to your platform, but I cannot work that way.  Especially for a review company that is a trivial part of my business
  3. The site you mention with 3 Yelp reviews has 227 Google reviews and 281 Facebook reviews and 16 in Tripadvisor making Yelp less than 0.6% of my review activity

Postscript:  I likely am also influenced by my past run-ins with Yelp where I suspect they suppressed my accurate reviews of a large company due to legal threats from that company.

IHOP And Modern Marketing

The International House of Pancakes announced the other day that they are changing their name to International House of Burgers, or IHOb.   I am 99% certain that this is just a marketing gimmick, a way to get social media buzz, after which they will "as a result of public pressure" go back to the old name.  A sort of intentional version of what Coke did years ago by accident with New Coke.

So far, I would judge it to be successful.  They were talked about on several national radio shows that I listen to (on sports talk radio, no less) and got a day's worth of media coverage (and presumably another day's worth when they change back).  This is a LOT of free advertising for a brand I have heard absolutely nothing about for years (except from my 21-year-old daughter who still makes me take her there from time to time for funny face pancakes.)

Brand strategy has really evolved a lot from when I was in B-school.  In the 1990's my wife was a brand manager at Frito-Lay and brand management at the time seemed incredibly conservative.  There were very defined, tightly-spaced rails that circumscribed what you could do with a brand.  But that is so boring it gets nowhere on social media.  "Fritos! They are... uh... everything they always have been."  This IHOP gimmick (and Budweiser's temporarily changing its name to America) demonstrate a lot less risk-aversion with core brands in a social media era where one has to be outrageous to get attention.

Postscript:  I was in Santa Monica the other day and saw something where they had a really lame, forgettable tag line for the city.  I wanted to help them with some catchier phrases.  Like, "Santa Monica:  World's Nicest Homeless Shelter" or "Santa Monica:  Watch Out For That Scooter!" or "Santa Monica:  You Want HOW MUCH for Rent??"

The Inevitable Lifecycle of Government Regulation Benefiting the Very Companies Whose Actions Triggered It

Step 1:  Large, high-profile company has business practice that ticks lots of people off -- e.g. Facebook slammed for selling user data to Cambridge Analytica

Step 2:  Regulation results -- e.g. European GDPR (though it predates the most recent Facebook snafu, it was triggered by similar outrages in the past we have forgotten by now so I use the more recent example)

Step 3:  Large, high-profile companies that triggered the regulation by their actions in the first place are the major beneficiaries (because they have the scale and power to comply the easiest).

GDPR, the European Union’s new privacy law, is drawing advertising money toward Google’s online-ad services and away from competitors that are straining to show they’re complying with the sweeping regulation.

The reason: the Alphabet Inc. ad giant is gathering individuals’ consent for targeted advertising at far higher rates than many competing online-ad services, early data show. That means the new law, the General Data Protection Regulation, is reinforcing—at least initially—the strength of the biggest online-ad players, led by Google and Facebook Inc.

This is utterly predictable, so much so that many folks were predicting exactly this outcome months ago.

My "favorite" example of this phenomenon is toy regulation that was triggered a decade ago by a massive scandal and subsequent recall by toy giant Mattel of toys with lead paint sourced from China.

Remember the sloppily written "for the children" toy testing law that went into effect last year? The Consumer Product Safety Improvement Act (CPSIA) requires third-party testing of nearly every object intended for a child's use, and was passed in response to several toy recalls in 2007 for lead and other chemicals. Six of those recalls were on toys made by Mattel, or its subsidiary Fisher Price.

Small toymakers were blindsided by the expensive requirement, which made no exception for small domestic companies working with materials that posed no threat. Makers of books, jewelry, and clothes for kids were also caught in the net. Enforcement of the law was delayed by a year—that grace period ended last week—and many particular exceptions have been carved out, but despite an outcry, there has been no wholesale re-evaluation of the law. Once might think that large toy manufacturers would have made common cause with the little guys begging for mercy. After all, Mattel also stood to gain if the law was repealed, right?

Turns out, when Mattel got lemons, it decided to make lead-tainted lemonade (leadonade?). As luck would have it, Mattel already operates several of its own toy testing labs, including those in Mexico, China, Malaysia, Indonesia and California.

The million bucks was well spent, as Mattel gained approval late last week to test its own toys in the sites listed above—just as the window for delayed enforcement closed.

Instead of winding up hurting, Mattel now has a cost advantage on mandatory testing, and a handy new government-sponsored barrier to entry for its competitors.

Our Response to GDPR

I have been reading all the articles (and the storm of emails in my inbox) on European GDPR privacy rules implementation with some dispassion.  After all, it does not affect me, right?  I run a camping business all in the US.  But then I got to thinking about it and realized that I had three avenues of exposure  -- my blogs, my jobs mailing list, and my company web site.  I will preface this by saying that I am no expert and I am not really hugely at-risk, but perhaps this will be useful to someone.  More importantly, if you ARE an expert and see something I am screwing up please email me!

The blog exposure strikes me as pretty narrow, particularly since we do not serve up advertisements (except in the comments via Disqus) and do not have a mailing list.  I don't store or have access to any user data (though I wonder if server logs count?) so I assess my main liability as secondary if Disqus screws up something.  I have been reading Disqus's updates and I would evaluate them as working on it but not done.  I suppose if the EU wants to come after me for "up to 4%" of this site's revenue they are welcome to do so.  Sort of like when I was unemployed being told to spend 2 months salary on my wife's engagement ring  (which in fact I did exactly, since it was my mom's ring given to me as a gift for the purpose).

Similarly, I think my liability surrounding the mailing list we maintain for job openings is pretty limited.  First, it would shock me if more than 0.0001% of the people on that list are in Europe, since I can't really legally hire Europeans in most cases and it is unlikely they will drive their RV over here to work in a campground.  More importantly, all the names are there through what I would call extreme opt-in -- they have to click on a special link and go sign up on a dedicated page just to join the mailing list.  The email provider is Constant Contact so again my liability is likely limited to whether they screw anything up in their compliance, but this is probably unlikely in my case.  Again there is no advertising and all people on the list ever get are notifications of new job openings and links where to apply.

Which brings me to our business web site.  There is no log-in or user information entered or advertising on our web site, so we are mostly fine.  With one large exception -- we have our own reservations site that gathers and stores customer reservation information.  Eek!  That sounds like it could be a problem.  The most dangerous piece of data we could potentially have in our hands is a credit card number, which is why our system was set up so our company never has the credit card number in our possession.  Customers are passed over to Stripe (highly recommended company, by the way) who handle all that dangerous stuff on their servers, and just pass us back a confirmation.  But we do have customer name, address, email, and camping stay dates on our server.  Maybe we are compliant already -- we treat that stuff with a lot of care.  Maybe we are not.  But since we really don't get any reservations at all from Europe, it was easier just to go black there, so right now my software guy is working on blocking traffic from European IP addresses.

Postscript:  On some of my posts, people write me and ask, "Why did you even bother to publish that."  And my answer is that I often write to think, so it may be that it is only for my own benefit.  My software guy is a reader of this blog and was probably laughing as he read this post because I stopped a couple times in writing it to fire off new questions or requests to him.

Update:  Hah, what timing!   This just appeared on my blog when I scrolled down to the comments so I guess Disqus must indeed be working on this.

California Progressives Go Full Authoritarian

I almost titled this article "go full fascist" but the f-word is so used and abused in public discourse that I now try to avoid it.  Presented largely without comment because I would have assumed five years ago that any thinking person in this country would understand why this was a bad idea.  State law proposed by California Senator Richard Pen, SB 1424

Existing law prohibits a person, among others, from making or disseminating in any advertising device, or in any manner or means whatever, including over the Internet, any statement concerning real or personal property or services that is untrue or misleading, as specified.
This bill would require any person who operates a social media, as defined, Internet Web site with a physical presence in California to develop a strategic plan to verify news stories shared on its Web site. The bill would require the plan to include, among other things, a plan to mitigate the spread of false information through news stories, the utilization of fact-checkers to verify news stories, providing outreach to social media users, and placing a warning on a news story containing false information.

Because having the government decide what is and is not true, and what can and cannot be criticized, always works out so well.

Update:  This seems relevant, from China (bold added).  This is what happens when the state "fact-checks" social media:

When does a corporate apology become a political self-confession, or jiantao (检讨), an act of submission not to social mores and concerns, but to those in power? The line can certainly blur in China. But the public apology today from Zhang Yiming (张一鸣), the founder and CEO of one of China’s leading tech-based news and information platforms, crosses deep into the territory of political abjection.

Zhang’s apology, posted to WeChat at around 4 AM Beijing time, addressed recent criticism aired through the state-run China Central Television and other official media of Jinri Toutiao, or “Toutiao” — a platform for content creation and aggregation that makes use of algorithms to customize user experience. Critical official coverage of alleged content violations on the platform was followed by a notice on April 4 from the State Administration of Press, Publication, Radio, Film, and Television (SAPPRFT), in which the agency said Toutiao and another service providing live-streaming, Kuaishou, would be subject to “rectification measures.”

Read through Zhang’s apology and it is quickly apparent that this is a mea culpa made under extreme political pressure, in which Zhang, an engineer by background, ticks the necessary ideological boxes to signal his intention to fall into line.

At one point, Zhang confesses that the “deep-level causes” of the problems at Toutiao included “a weak [understanding and implementation of] the “four consciousnesses”. This is a unique Xi Jinping buzzword, introduced in January 2016, that refers to 1) “political consciousness” (政治意识), namely primary consideration of political priorities when addressing issues, 2) consciousness of the overall situation (大局意识), or of the overarching priorities of the Party and government, 3) “core consciousness” (核心意识), meaning to follow and protect Xi Jinping as the leadership “core,” and 4) “integrity consciousness” (看齐意识), referring to the need to fall in line with the Party. Next, Zhang mentions the service’s failure to respect “socialist core values,” and its “deviation from public opinion guidance” — this latter term being a Party buzzword (dating back to the 1989 crackdown on the Tiananmen Square protests) synonymous with information and press controls as a means of maintaining Party dominance.

Zhang also explicitly references Xi Jinping’s notion of the “New Era,” and writes: “All along, we have placed excessive emphasis on the role of technology, and we have not acknowledged that technology must be led by the socialist core value system, broadcasting positive energy, suiting the demands of the era, and respecting common convention.”

In the list of the company’s remedies, there is even a mention of the need to promote more content from “authoritative media,” a codeword for Party-controlled media, which suggests once again that the leadership has been unhappy with the idea of algorithms that wall users off from official messaging if they show no interest in such content.

 

 

Saw This Coming From A Mile Away: Russia Ads on Facebook Not Necessarily For Trump

In general, the whole Russia Facebook ad purchase story has been a huge yawner.  In an election where Hillary Clinton and her supporting PACs spent $1.2 billion and Trump spent about half that, are we really concerned about the impact of $100,000 in ad spend on Facebook?  Has there been anyone other than Russia and the Koch Brothers who the media could seriously write stories about manipulating an election by spending 0.0055% of the total advertising in the election? If that 0.0055% really turned the election, please send me the name of their ad agency.

The really interesting part of this story is that absolutely no one has said anything about that $100,000 actually having been spent on Trump.  People talk about the story as if they obviously were for Trump, but perhaps tellingly no one has actually confirmed this.  Certainly if you had asked me to guess in June of 2016 who Russia would have been making ads for, I would not have assumed Trump rather than Hillary was a sure bet.  And then there is this today from CNN

At least one of the Facebook ads bought by Russians during the 2016 presidential campaign referenced Black Lives Matter and was specifically targeted to reach audiences in Ferguson, Missouri and Baltimore, sources with knowledge of the ads told CNN.

Ferguson and Baltimore had gained widespread attention for the large and violent protests over police shootings of black men. The decision to target the ad in those two cities offers the first look at how accounts linked to the Russian government-affiliated troll farm known as the Internet Research Agency used geographically targeted advertising to sow political chaos in the United States, the sources said.

Hmmm.  I guess the apple does not fall far from the tree.  In the Cold War this is exactly the kind of thing the Soviets would have funded.  Though given how tribalized politics are I am not sure that spending money to target a political tribe to reinforce them in their already strongly-held beliefs is a super-productive way to spend money.  More to follow I am sure.

Controlling Window Opacity With A Switch

I have seen companies advertising this sort of switchable privacy glass, but I had never seen it in the wild.  Had this glass in my hotel this weekend.  Really cool.  If they can perfect glass that goes full dark or opaque with a switch, I have a ton of windows I would like to replace (sorry for the small image, playing with Google's new Motion Stills app to make gif's, but it does not seem to have a save to disk function so I had to text it to myself and this was all the resolution I got).

Stupid BS Government Officials Get Away with Everywhere

I don't know if you have ever had to write a check or sent a form to a county assessor, clerk, treasurer or the like.  But the odds are that the forms you were working with did not tell you to send a check to "Loudon County Tax Assessor" but to something like "Mike Cambell, Loudon County Tax Assessor."  There is absolutely no reason the assessor's personal name has to be on the check, or on the forms, or on the letterhead, or on the envelope, or on the return address.  But it is.  Because this is a way that small-scale elected officials have found to get free advertising and name recognition in their next election at taxpayer expense.  It is an advantage they have structured as incumbents against any would-be challengers.

And it has real costs even beyond the artificial limiting of electoral competition.  When the current assessor loses office, or retires, or just gets hit by a bus, all the printed materials in the office have to be thrown away as they all had his or her name on them and are thus obsolete.  All new material has to be printed.   Someone has to go in and manually edit every single form.  The printer has to reset to make a new batch of return address envelopes and such.  The bank needs to be notified that checks to the deposit will be addressed to a different person.  It is crazy.

Gawker Was Always Vile

Even before the current unpleasantness, Gawker was always vile.  Here is Adam Weinstein in Gawker arguing that people who disagree with him should be jailed.  Incredibly, Weinstein has been held up in certain quarters as a voice of moderation and reasonableness in the current Gawker brouhaha

Those [climate] denialists should face jail. They should face fines. They should face lawsuits from the classes of people whose lives and livelihoods are most threatened by denialist tactics...

'm talking about Rush and his multi-million-dollar ilk in the disinformation business. I'm talking about Americans for Prosperity and the businesses and billionaires who back its obfuscatory propaganda. I'm talking about public persons and organizations and corporations for whom denying a fundamental scientific fact is profitable, who encourage the acceleration of an anti-environment course of unregulated consumption and production that, frankly, will screw my son and your children and whatever progeny they manage to have.

Those malcontents must be punished and stopped.

Deniers will, of course, fuss and stomp and beat their breasts and claim this is persecution, this is a violation of free speech. Of course, they already say that now, when judges force them into doing penance for comparing climate scientists to child-rapist and denial poster-boy Jerry Sandusky.

But First Amendment rights have never been absolute. You still can't yell "fire" in a crowded theater. You shouldn't be able to yell "balderdash" at 10,883 scientific journal articles a year, all saying the same thing: This is a problem, and we should take some preparations for when it becomes a bigger problem.

Incredibly, he makes this plea while arguing that it is wrong "to deny people the tools they need to inform themselves" --  which we will accomplish by throwing one side of the debate in jail?  Really?

I am so sick of this "First Amendment is not absolute" bullshit.  It is absolute when it comes to issues like debating the merit of a scientific conclusion or debating the political implications of scientific research.  It is absolutely absolute.  In sports terms, this is a pop fly hit to second base.  It is no where near the foul lines.   It is so far from the foul lines that people would look askance at an umpire who screamed "fair ball" when the fact was already so patently obvious.

And no: motives, funding sources, and even being demonstrably right or wrong does not affect this absolute First Amendment protection.

Which all leaves an interesting question for Gawker:  Under what First Amendment theory is outing salacious sexual details of private citizens who happen to work for Gawker's competition in order to gain advertising revenue somehow protected but discussing the shortcomings and political consequences of climate forecasts is not?  I think they are both protected, but the former sure looks closer to the foul line than the latter.

Great Example of the Completely Insane Way We Manage Water

Virtually every product and service we purchase has its supply and demand match by prices.  Higher prices tell buyers they should conserve, and tell suppliers to expend extra effort finding more.

Except for water.

Every water shortage you ever read about is the result of refusing to let prices float to dynamically match supply and demand.  And more specifically, are the result of a populist political desire to keep water prices below what would be a market clearing price (or perhaps more accurately, a price that maintains reservoir levels both above and below ground at target levels).

So, some groups in Arizona are offering a$100,000 prize to help solve the water shortage.  And what is it they are looking for?  A better price system?  Nah:

A $100,000 prize awaits the group that comes up with the most innovative ­campaign to push water scarcity into the forefront of public ­conversation...

The competition wants to create a public-service campaign that raises awareness about the challenges facing Arizona's long-term water supply so residents will feel an urgency to start working on them now.

If Arizonans don't change how they consume water and start brainstorming new solutions for dwindling supplies, shortages won't be a choice, they will be an unavoidable reality. Planning for the future of water now will help ensure there is enough water for future generations, Brownell said.

The message isn't new; it has been taught with puppets, posters, television spots, brochures and landscape-design classes for years.

But experts, researchers and industry workers agree that as long as taps gush clear,drinkable water, it's hard to keep water scarcity part of public conversation.

"One challenge is getting people to take ownership of their decisions and how they contribute to the demand side of the equation," said Dave White, co-director of Arizona State University's Decision Center for a Desert City, which studies water use and sustainability....

Possible solutions to meeting Arizona's future water needs include:

• Desalination of sea water, which requires large financial investment and collaboration between government agencies and possibly Mexico.

• Rebates for water-efficient systems. Tucson offers up to $1,000 for households that install gray-water recycling systems to reuse water from sinks, showers and washing machinesfor irrigation.

• Increasing the use of recycled or reclaimed water. Arizona already uses this water to irrigate landscaping and recharge aquifers, but not as drinking water.

• Cloud seeding. The Central Arizona Project has spent nearly $800,000 to blast silver iodide into clouds to try to increase snowfall in Colorado, Utah and Wyoming, where the snowpack feeds the Colorado River.

I will say that it is nice to see supply side solutions suggested rather than the usual demand side command and control and guilt-tripping.   But how can we possibly evaluate new water supply solutions like desalinization if we don't know the real price of water?  Accurate prices are critical for evaluating large investments.

If I find the time, I am going to tilt at a windmill here and submit an entry.  They want graphics of your communications and advertising materials -- I'll just show a copy of a water bill with a higher price on it.  It costs zero (since bills are already going out) and unlike advertising, it reaches everyone and has direct impact on behavior.  If you want to steal my idea and submit, you are welcome to because 1. The more the merrier and 2.  Intelligent market-based solutions are never ever going to win because the judges are the people who benefit from the current authoritarian system.

PS-  the site has lots of useful data for those of you who want to play authoritarian planner -- let some users have all the water they want, while deciding that other uses are frivolous!  Much better you decide than let users decide for themselves using accurate prices.

Police Officers and Patents of Nobility

I read this today in our local paper.  It is written by a local police sergeant and is entitled "Safety tips: How to talk to an officer if you're pulled over"

First, be polite. No good will come of the situation if you are immediately argumentative or uncooperative. Tell your passengers to do the same. You may not agree with the reason for the stop or the outcome, but the side of the road is not the place to debate this. If issued a ticket, you will have your time in court to present your case to a judge or hearing officer....

Do not address the officer with any slang terms or comments. Treat the officer as you would like to be treated, with respect.

Being polite is a nice thing to do.   But no one would write a "safety tip" article about being polite to your Starbuck's server.  Everyone knows the above guidelines are good safety tips (though Chris Rock said it better), but no one mentions the real elephant in the room:  That if you are not polite or not obeisant or somehow "disrespect" an officer, he may well arrest you on a trumped up charge or even physically abuse you.  The stories of this are ubiquitous, and everyone has heard them.  Essentially, the officer writing this is saying to the rest of us that "beware, some police officers are thin-skinned, short-tempered jerks and will abuse you if you do not kowtow to them like some Mandarin emperor."

I guess there is something to be said for the truth in advertising here.  Next week I suppose the DMV will write an article on getting a drivers license that emphasizes bringing a book because their process is so slow and horrible that you are likely to be there all day.

Windows as a Stand-Alone Server

I have written before about how much trouble I had using windows as an unattended server for an application -- in this case for the XBMC video system on my TV's around the house.  No matter what I did, how many tweaks I made, how many websites I checked for advice, within a day or two some application or popup would take control of the screen and send my unattended application to the background.  This would not be such much of a problem if it was just me using it, but with a non-tech-savvy family members trying to interact with the device with a TV remote, it was unacceptable.  Eventually I switched to the Linux version of XBMC in a distribution call Openelec and I have had zero problems since.

I was reminded of all this at the San Diego airport.  They have these big beautiful screens with flight and weather and travel information.  But apparently they have problems making the windows popups go away as well (that's some sort of HP registration message in the window):

click to enlarge

 

The most amazing example I have ever seen was on a giant, giant advertising screen on the front of a casino in Las Vegas, which had a huge windows popup covering whatever ads were supposed to be served up.  I wish I had my camera but I was out jogging at the time.

Update:  A reader sent me this, via gizmodo, from Cowboys stadium

click to enlarge

After Criticizing Capitalism For Using Advertising to Trick Consumers into Bad Deals, Progressives Try to Use the Same Tactic for Obamacare

From our favorite politically-blinkered economist who used to be smart:

Chait stresses the youth aspect:

Fortunately for Obama, this field of battle favors his side. To pass the law, he needed to win over skeptical senators. To defend it in court, he needed conservative jurists. But identifying and persuading young people is a battle Obama does not expect to lose to Republicans, and in place of the federal outreach funds, the administration is deploying a campaignlike array of weapons: microtargeting, including door-to-door outreach, and all forms of media. (A few weeks ago, Katy Perry tweeted out a link informing her 42 million followers that health care was available beginning October 1.)

Yep, when it comes to reaching hipsters, or young people in general — I know, Katy Perry — Dems have big advantages; all that coastal cultural elite hatred suddenly turns into a big disadvantage for the right.

A couple of thoughts:

  • Katy Perry is part of the cultural elite?  We have sure dumbed down that concept.
  • As to Ms. Perry, whose music is actually a guilty pleasure of mine, health care has been available to your twitter followers all their lives, not just beginning October 1.  A better way to put this is that, as of October 1 you will be forced to buy some amount of health care whether you want it or not.  
  • The whole campaign aimed at young people is simply obscene.  I understand that folks like Ms. Perry honestly believe that young people are getting a better deal, and that she is doing them a service.  Fine, millionaires can be low information voters too.  But people in the Administration have a much more cynical purpose, which explains the magnitude of the campaign described by Chait:  For Obamacare to work and not be a fiscal disaster, it depends on young people overpaying for health insurance.  The Administration knows that young people are overpaying -- the whole system depends on it -- and yet they are telling them it is in their interest to sign up.   A private company that did this would be in jail.
  • I think this whole campaign is going to fail due to a basic fallacy of Progressive thinking.  Progressives are convinced that consumers are helpless dupes of advertising.  They in fact criticized health care advertising expenses in the private world for years for this reason, making this whole campaign incredibly ironic.  Obama and company are convinced that with enough advertising, average consumers will buy anything, even if it is a bad deal, because they are convinced that this is how consumer capitalism works (it got him elected, didn't it?)  I think they are going to be disappointed.

Government "Investment" Of the Day

Over the course of Lance Armstrong's career, the US Postal Service paid him over $40 million in sponsorship money (at least according to the radio report I heard this morning).

I don't necessarily begrudge advertising -- the USPS was nominally acting as a business enterprise, and businesses advertise to promote their services.

But I do find this expenditure odd in the extreme for a couple of reasons.

  • First, sponsorship money of this sort generally can only build name recognition.  Paying to name a ballpark "Chase Field" builds name recognition for Chase, but by necessity does not communicate anything else about its services or value proposition.  The same is true for putting one's name on Lance Armstrong's jersey.  Does the US Post Officer really need name recognition?  Are there people wandering around unaware of the US mail?  I could understand advertising such as "this is why our express mail is better than Fedex" or "you should send a real paper thank you note and not just an email to really thank someone."  But name recognition for the USPS?  "Oh, so that is what that funny box in front of my house is...."
  • Second, to the extent one did indeed feel the need to build name recognition, why in the hell would one do it in a sport primarily competed and followed in Europe?  This seems an odd strategy for a service that is essentially limited by statute to US operations.

The only thing I can guess is that someone in the USPS decided, "Hey, everyone hates us.  Let's sponsor someone (preferably in a tangential sport that we could actually afford) who is beloved so some of those positive feelings might transfer to us."   That worked out well, huh?

The Crony Christmas Tree

One item that was part of the (thankfully) deceased farm bill that got little attention was a levy on live Christmas trees.

Apparently, live Christmas tree producers are upset at competition from artificial trees.  And there is nothing to which Congress is more sympathetic than using government coercion to help industry incumbents fight off new competition.

Readers may or may not know that the government often steps into certain agricultural commodities and, at the behest of the largest producers, creates mandatory advertising regimes.  In these regimes, a tax is levied on everyone's product and the money is used to fund advertising campaigns (e.g like the ones for milk and beef).

The most recent farm bill was to create a similar regime for live Christmas trees, requiring all tree producers to pay the per-tree tax whether they wanted or needed the advertising campaign or not.  So, for now, we have escaped holiday government-funded ads like "Pining for Christmas" and "Live Trees:  They are What's Fir Christmas."

The egg industry was silent on whether they would consider a similar step to battle plastic Easter eggs.

How Much Is Sucking Up To The Government Worth in the Corporate State

One potential gauge can be seen in, of all places, advertising during the Masters golf championship.

I am not a huge golf fan, but enjoy watching the Masters and the British Open (if you have never been in Britain during the Open, it is a fun experience -- people are in bars at 9AM watching).  The Masters is unique among sporting events in that it eschews getting the maximum advertising check, and instead only accepts a tasteful 2-3 corporate sponsors, who run just a few minutes of advertising an hour.  This year the sponsors were AT&T, IBM, and ExxonMobil.

AT&T and IBM had generally non-specific ads that played up their companies' innovativeness, telling well-heeled golf viewers that they would be a good business partner on technology issues.  Exxon did something very different.  They ran ads over and over about how much they cared about education, and in particular in support of common core curriculum.

In our modern mixed economy, the worst thing you can have as a corporation is a bad image.  It means that politicians will look to score points for the next election by gutting you like a fish.  ExxonMobil is the perennial leader on this dimension, though Walmart occasionally grabs the number one spot.  So one purpose of the ads is clearly to improve its image and make people like it.  It is telling that ExxonMobil does not bother to do so in its core business.  There is a great story to be told about how much technology and capital must be invested over long time horizons to get gasoline as cheap as three or four dollars to the pump, but ExxonMobil has obviously given up on this message.  Instead, it works to be liked on a subject, education, largely tangential to its core business.

But its strategy at the Masters seemed to go further.  By actively shilling for the common core curriculum, an Obama-favored initiative to further Federalize k-12 education, they are essentially sucking up to this administration.

I and most of my family worked for Exxon.  I only worked a few years at Exxon (in beautiful Baytown, Texas) but members of my family worked for Exxon their entire lives, and I have known and still know a number of Exxon execs.  And I can say with good confidence that few if any of them really believe that shifting control of education from local agencies close to parents to Washington is really going to help education very much.

So, if you watched yesterday, you saw a multi-million dollar suck-up. And the pathetic thing is that it was probably a useless exercise. The bullied often try to end bullying by sucking up to the bully -- it seldom works.

Old Dog, New Tricks -- I Learn To Syndicate on Twitter

The other day I noted the impending death of Google Reader.   Having started to survey the alternatives, I feel much better about the transition.  But I did not fail to note a different implication -- that RSS has never really caught on as a syndication vehicle -- twitter and Facebook and I suppose Google circles are more popular.

Well, I am happy to to adopt technology where it makes sense.  I loath Facebook as a personal tool (seriously, is there a worse laid out web page on the planet?) but my customers love it so we have adopted it enthusiastically as a business tool, using Facebook pages to create a dialog with our customers.  Here is a good example of a great business Facebook page - people are doing our advertising for us.

In the same vein, I likely will never really be able to use Twitter like other pundits do, to fire off witty, biting remarks in 140 characters.  I have trouble keeping post titles under 140 characters.  But I am happy to use it as a syndication tool.

So, starting now (actually starting with the previous post), Coyote Blog posts will be tweeted out at twitter.com/coyoteblog and linked at facebook.com/coyoteblog.  If that is your preferred way of discovering web content over RSS or just surfing the site itself, go for it.  I am still working on Google, but that will come soon.  By the way, for other bloggers interested, I am using the free version of Netscripts: Social Networks Auto Poster plugin.

PS-  I am sure my friend Tom, who is driven to distraction by my typos and grammatical errors, would observe at this point that at least in 140 characters there is less room for me to make mistakes.

Modern Piracy

Modern pirates do not need a ship or swords or cannon, they only need lobbyists.  Ever wonder how Captain Morgan rum pays for all that expensive TV advertising?  They don't -- you do!   At President Obama's insistence, their subsidies (along with many others) were extended in the recent "fairness" tax bill.

Real Reason for US Recession Uncovered

According to the RIAA prosecutors owned by the RIAA, it is all Kim Dotcom's fault:

Meanwhile, Megaupload founder Kim Dotcom is free on bail, living in his rented home near Auckland and awaiting extradition proceedings to begin in August. Dotcom along with Finn Batato, Julius Bencko, Sven Echternach, Mathias Ortmann, Andrus Nomm and Bram Van Der Kolk are charged with criminal copyright infringement and money laundering.

The men -- along with two companies -- are accused of collecting advertising and subscription fees from users for faster download speeds of material stored on Megaupload. Prosecutors allege the website and its operators collected US$175 million in criminal proceeds, costing copyright holders more than $500 billion in damages to copyright holders.

$500 billion is about 3.5% of US GDP.

Corporate State and the Olympics

Wow.

The most carefully policed Brand Exclusion Zone will be around the Olympic Park, and extend up to 1km beyond its perimeter, for up to 35 days. Within this area, officially called anAdvertising and Street Trade Restrictions venue restriction zone, no advertising for brands designated as competing with those of the official Olympic sponsors will be allowed. (Originally, as detailed here, only official sponsors were allowed to advertise, but leftover sites are now available). This will be supported by preventing spectators from wearing clothing prominently displaying competing brands, or from entering the exclusion zone with unofficial snack and beverage choices. Within the Zone, the world's biggest McDonald's will be the only branded food outlet, and Visa will be the only payment card accepted.

This brand apartheid is designed to prevent "ambush marketing", the gaining exposure of an brand through unofficial means. One of the best known examples of this was in the World Cup in 2010, where a bevy of 36 Dutch beauties in orange dresses provided by Bavaria beer gained considerable media attention, to the chagrin of the official World Cup beer, Budweiser. At London 2012, branding 'police' will be on hand to ensure that nothing like this happens, with potential criminal prosecutions against those responsible. Organising committee LOCOG will also take steps to ensure that no unofficial business tries to associate itself with the Olympics by using phrases like 'London 2012', even on such innocuous things such as a cafe menu offering an 'Olympic breakfast'....And it's not just London. All the venues for the 2012 Olympics will be on brand lockdown. In Coventry, even the roadsigns will be changed so that there is no reference to the Ricoh Arena, which is hosting matches in the football tournament. Even logos on hand dryers in the toilets are being covered up. The Sports Direct Arena in Newcastle will have to revert back to St. James Park for the duration of the Olympics.

 

Update on the EPA's Electric Vehicle Mileage Fraud

I have written several articles (here and here) outlining why the EPA's method of giving electric cars an equivalent or eMPG is outright fraudulent.  I calculated for the average driver, for example, that the Nissan Leaf's 99 eMPG was actually closer to 36.  Why?  Well, in the EPA's methodology, the science-based Obama administration pretends the 2nd law of thermodynamics does not exist.  Specifically, they assume perfect conversion of the chemical potential energy in fossil fuels to electricity.  They also assume zero transmission losses.  To rework the calculation, I actually used a Clinton-era Department of Energy methodology called well to wheels.

So here is something I thought I would never write:  It turns out the Union of Concerned Scientists agrees with me.  Apparently they have used a similar methodology to rework electric vehicle MPGs based on the fuel mix of the power in different cities, rather than an average national fuel mix as I did it.  I am not sure how they did the analysis - did they use average fuel mix or the marginal fuel, and if the marginal fuel did they assume the marginal fuel at night or during the day?   For example, certain California cities look good with solar use but that does not do anything for typical night time car charging.

Anyway, the problem is hard and I could quibble with how they did it.  But the results are telling - everywhere they looked, even in the hydro-powered Pacific Northwest, the eMPG they got was lower than that of the EPA's.  And in many cases much lower.

If corporations were using the EPA's eMPG methodology, they would be busted by the FTC for false advertising.  It's time to fix this calculation so Fisker Karma drivers can't continue to fool themselves into thinking they are doing something positive for the environment.

Blaming the Phone Book

Local Conservative Greg Patterson blames the death of several sex workers in Detroit on the Backpage, because the killer may have targeted them based on their ads in that periodical.

The killers are the ones who should be held responsible, but what about parties whose negligent actions facilitate the killing?  How about the example of a school with poor lighting, or the business with lots of bushes in which bad guys can hide?  There are plenty of cases that show the property owner would be liable for the intentional torts of others.

So New Times knows that Adult ads are used by bad guys...even to the point of murder.  Craigslist stopped accepting these ads after a similar incident and New Times picked up the business...at a considrable profit.  So can they be held accountable for the deaths in Detroit?  I would argue that they can be.  What about future deaths?  What happens if New Times continues to accept adult advertising and someone else gets killed?  Actionable?  I would say yes.

This is exactly the sort of spurious liability logic Conservatives tend to mock, except of course when it involves a target it does not like.  In this case free market Conservatives really hate Backpage for accepting freely placed ads for free exchange involving consensual sex.  I responded in the comments:

Why do you cast so far afield for an analogy in your third to last paragraph [the one above about schools with poor lighting]? Why not take a directly parallel example - what if some killer were stalking Starbucks barristas whose work places he identified through ads in the Republic or via Google Maps? Would you really run around in circles blaming Google? This is like saying that a serial killer is facilitated by the phone companies because they publish the phone book the killer used.

We are talking about ads placed via free exchange for consensual sex. Yes, in our bizarre society, Conservatives who nominally support all other types of free exchange have had this one sort banned. But it is ironically the very fact that this sort of consensual commerce is illegal that makes this work so dangerous. Escorts/hookers are vulnerable to abuse, crime, fraud etc. precisely because they have less ability to access the legal system for redress.

If you want to discuss who facilitated the death of these women, let's talk about those who drove their profession underground.

Assemble Freely, and Lose All Your Rights

My new column is up at Forbes, and discusses the proposal by a number of Congressmen for a Constitutional Amendment to strip corporations of speech and other rights.  The post is hard to excerpt but here is just a bit:

This is why this proposed Amendment is so absurd.  In effect, it would mean that we all enjoy the full range of Constitutional rights, except when we agree to assemble and cooperate -- then we lose them all.   If I as an individual bake bread in my kitchen for resale, I could still petition the state to modify regulations relevant to my activity.  If I then join together with my neighbor in a cooperative venture to bake and resell bread, does it really make sense that I would then lose my right to petition the government?

Worse, the proposed Amendment does not limit its scope to just the First Amendment.  It means that individuals, when on corporate property, might have no protection from unreasonable searches and seizures;  corporations would have no guarantee of due process or of a jury trial in civil suits;  corporate assets would no longer be protected from eminent domain seizure without compensation.  Under this provision, the Federal government could seize Apple Computer if it so desired (or even quarter troops in the Apple offices!).  This all sounds like a stalking horse for Socialism, which might seem overwrought until one realizes that Bernie Sanders is the sponsor of a similar proposal in the Senate....

Of all the possible approaches to reducing the ability of private citizens to manipulate government policy to their personal benefit, this is in fact likely the worst.  As mentioned above, there are many different avenues to exercising influence and power, of which election spending and advertising is just one.  But election spending is the most transparent of all of these approaches.  This proposed amendment would in effect substitute highly visible advertising and electioneering with backroom deals and political patronage that is far more hidden from the public eye.  A cynical person might argue that this is exactly the goal.

Hair of the Dog

This is pretty incredible.  It's like the last two years didn't even happen.

A national consumer coalition plans to file a series of landmark federal fair housing complaints beginning Dec. 6, challenging a widespread practice by banks and mortgage lenders: requiring borrowers who apply for FHA loans to have FICO credit scores well above the 580 minimum set by the FHA for qualified applicants with 3.5 percent down payments....

Because FHA insures lenders against losses from serious delinquency or foreclosure, there is "no legitimate business justification" for rejecting applicants solely on the basis of FICO scores that are acceptable to FHA, the complaints contend.

Subprime mortgage customers are generally defined as those under a credit score of 620.  I am surprised that anyone in this environment is offering 3.5% down to any buyer  (though here is the government actually advertising the fact).  But giving 3.5% down to subprime borrowers?

Even with the FHA guarantee, banks have learned that the cost of default for them is not zero.  Only someone who has been in a cave for two years could somehow ascribe this action to discrimination rather than an obvious reaction to the ongoing mortgage crisis.  The government is still out acting irresponsibly, and when private institutions (who actually have to live with the cost of their decisions) try to behave like adults, they get hauled into court.

By the way, this sure does seem to bolster the argument that community banking standards and the pressure from the government and community groups to drop lending standards played a large role in the housing crisis.  If we are seeing this kind of pressure even after the housing disaster, what kind of pressure was at work, say, in 2005?

Via Mark Calabria, who has more

Update: Flashback

"In 1995, HUD announced a National Homeownership Strategy built upon the liberalization of underwriting standards nationally. It entered into a partnership with most of the private mortgage industry, announcing that "Lending institutions, secondary market investors, mortgage insurers, and other members of the partnership [including Countrywide] should work collaboratively to reduce homebuyer downpayment requirements."

The upshot? In 1990, one in 200 home purchase loans (all government insured) had a down payment of less than or equal to 3%. By 2006 an estimated 30% of all home buyers put no money down.

"The financial crisis was triggered by a reckless departure from tried and true, common-sense loan underwriting practices," Sheila Bair, chair of the Federal Deposit Insurance Corporation, noted this June. One needs to look no further than HUD's affordable housing policies for the source of this "reckless departure." If the mortgage finance industry hadn't been forced to abandon traditional underwriting standards on behalf of an affordable housing policy, the mortgage meltdown and taxpayer bailouts would not have occurred."

The Problem With Google

Google grew up providing a number of free services (email, search, etc.)  Given that they were free, it was not unreasonable to avoid providing any live customer support via email or phone.  Users weren't paying anything, so if they had a problem they could try to solve it on the boards.  In fact, I have criticized whiners on boards for their absurd expectations of customer support for a free product.

Today, Google now offers a number of paid services (e.g. Adwords search advertising) but it still brings its old customer service mentality to these free services.  I pay thousands of dollars a year in advertising to Google, and many others pay much more than this.   Unfortunately, there is absolutely no option for support from a real person on my advertising account.  Sure, there is a section marked "contact us" on their web sit, but all that is is a fairly lame troubleshooting script that does not lead to any sort of contact form or phone number. Just try searching "how do I contact google adwords" to see all the frustration.

I know many companies that are able to provide live support for a $12 purchase, much less a $1200 purchase.  Even Intuit Quickbooks, which pretty much defines the low end of customer service in my little world, is easier to reach than Google.

In the past, I have recommended Google Adwords because it gets results.  While that is still true, I have to withdraw my recommendation.  Right now, my account is effectively closed -- though not, as you might expect, in a fit of pique from 5 hours of trying to get an answer to a simple account question.  It's closed because something broke, and I cannot get it fixed.  The only workaround on the boards for this problem is to close my account (and lose all the records of past search terms used, campaign success details., etc) and open a new account.  Roughly the equivalent of tearing your house down to fix a bad electrical outlet.  No way.  I was looking for a way to economize and Google has apparently just volunteered themselves as my target.  Thousands of dollars of revenue tossed because they wanted to save five bucks of labor.