Posts tagged ‘CERTAINTY’

I Don't Know How Technical Support People At Places Like Amazon Maintain Their Sanity

For years our company was forced by our partners to use their reservation systems to take bookings for campgrounds we operate.  But several years ago we had the opportunity to run a number of campgrounds where we have the ability to choose the reservation system.  After a lot of false starts, we developed it ourselves, a decision we have been happy about.

I am not surprised people lose their passwords or forget them or enter them incorrectly.  But what amazes me and sometimes drives me to madness is the absolute CERTAINTY some have that they are entering their password correctly and therefore it MUST be our system that is somehow not functioning correctly.