Posts tagged ‘call centers’

Note To Companies Who Do Business With Me

It has become an increasingly common practice for companies that are making calls, say from a customer service center or the accounts receivables department, to use a computer auto-dialer.  If the customer picks up, they give the customer a recorded message to hold for a real person with an important message.  Sometimes the holds can last a while.  The idea is that the company is not paying people to waste time waiting for people to pick up, or worse, not to pick up.

I despise this practice.  The implicit assumption is that the time of the folks in their call center is more valuable than mine, such that it is better that I hold rather than their employees waste one second of time.  Well, all you companies who do this (Do you hear me Frito-Lay?  Coca-Cola?) are never going to get me, because I hang up the microsecond I get a recorded message.  I would do this even if I was sure it was a real business call, because I find the implicit assumptions insulting, but I am even faster to hang up now that telemarketers have latched onto this practice.

Word Definition

A web site on which I was registering said "Your password must be alpha-numeric and a minimum of 6 characters."  I had an argument about this language with the customer service agent, but I may be wrong.  I would interpret this as meaning that all the characters in the password must be from the alpha-numeric set, as opposed to, say, symbol characters.  Therefore "asdfasdf", "12345678", and "asdf1234" would all meet the stated test.  The customer service agent said that I was totally wrong, and went so far as to inform me their web designer has a PhD in English.  Her contention was that alpha-numeric clearly means "must contain both a minimum of one alphabetical character and at least one numeric character."   In my example above, only "asdf1234" would therefore qualify.   Anyone have an opinion on this, or a definitive source?

If, from this and previous posts, folks out there are drawing the conclusion that I am losing patience with customer call centers, they would be correct.