Note To Companies Who Do Business With Me
It has become an increasingly common practice for companies that are making calls, say from a customer service center or the accounts receivables department, to use a computer auto-dialer. If the customer picks up, they give the customer a recorded message to hold for a real person with an important message. Sometimes the holds can last a while. The idea is that the company is not paying people to waste time waiting for people to pick up, or worse, not to pick up.
I despise this practice. The implicit assumption is that the time of the folks in their call center is more valuable than mine, such that it is better that I hold rather than their employees waste one second of time. Well, all you companies who do this (Do you hear me Frito-Lay? Coca-Cola?) are never going to get me, because I hang up the microsecond I get a recorded message. I would do this even if I was sure it was a real business call, because I find the implicit assumptions insulting, but I am even faster to hang up now that telemarketers have latched onto this practice.
