Rising Abuse and Threats of Service Workers

I have never seen anything like the year we are having in the outdoor recreation and camping business, on many fronts.  The problem hiring workers has been discussed before.  But something I have only seen in written up in a few places is what seems to be a growing abusiveness of the public toward service workers.  We have already had a record number of incidents this year of threats by visitors aimed at our employees.  In most cases, the issue seems to be that the employee, usually politely, attempted to enforce a rule or restriction the customer did not want to hear and the customer exploded.

I do not know if this is just an issue in the outdoor business, with a flood of new customers who have never camped before and don't really have clear expectations about what is and is not allowed in a campground.  I don't know if it is some kind of COVID/Lockdown hangover.  I don't know if it is a sign of rising entitlement.  But it is frustrating to have our people treated this way.

I remember a sign I saw in a restaurant years ago, "please be nice to your server, they are harder to get than customers."