Posts tagged ‘Network Solutions’

What Happened to Coyote Blog (Network Solutions Sucks Edition)

Years ago, I, without really knowing what I was doing, established a bunch of my URLs through Network Solutions.  I didn't understand at the time that Network Solutions was both irritating and the high-cost provider. 

Now that I know more, I have doing my registrations via a much lower cost supplier (GoDaddy).  A few weeks ago, I did a mass transfer from Network Solutions.  Apparently, Network Solutions locks the domains down, ostensibly for security (which is probably true) but also to make it harder to leave them, which makes sense as given their prices there must be a serious net drain of business out of the company.  Most of my domains cleared this Berlin Wall to freedom, but I screwed up on a couple, one of which was CoyoteBlog.com.  As a result, the domain ended up expired, and email dead.

Thanks for all of you who have tried to notify me of the problems.  Nearly two days ago I went ahead and renewed at Network Solutions for another year, just to get things back up ASAP.  Unfortunately, the URL still seems to be marked expired.  I don't know if that is their poor service or because I am in Hawaii and at the absolute end of the earth for name server updates.  Hopefully all will be right tomorrow.  For those who visited CoyoteBlog this weekend, I am sorry about the flurry of tacky popups Network Solutions was dealing out at the URL (as many as three at a time, the losers).  For those of you who access via http://www.coyoteblog.com/coyote_blog/ you should have been able to read the blog but without formatting.  I believe that RSS access was unaffected.

Sorry

Network Solutions and I seem to have a disagreement as to whether I have already renewed my domain name.  Hopefully we will be back up soon.

Negotiating When Seller's Marginal Cost = Zero

It is an interesting experience negotiating as a buyer when you know two things:

  • Seller has marginal cost approaching zero
  • Seller has lots of competitors who, for my purposes, provide equivalent service

In this case, I was calling Network Solutions to transfer my domain name registrations to GoDaddy, because GoDaddy is substantially cheaper.  Network Solutions sent me a renewal letter to renew at $34.99 a domain.  Yuk!  I began the process of transferring these domains to GoDaddy, who charges in the $8 range.  (By the way, I have been very happy with GoDaddy for my registrations and hosting of simple sites).

Unfortunately, I had a problem with the transfer -- I needed an authorization code for each domain from NetSol and was not sure how to get it, so I had to call their customer service.  Like a good rep, the person asked me why I was leaving, and I said it was because NetSol was too expensive. 

This is where it got interesting.  First, he said that I could stay at Network Solutions and pay just $16 a domain.  I told him forget it, it was still too high.  After some back and forth, and his getting the information I had called for, he finally offered $8 a domain.  That is nearly an 80% discount from the rate they first offered me, and is lower even than the 100 year renewal (LOL) they offer for $9.99 a year.  I turned it down, because it was too late and I was already consolidating my accounts at GoDaddy.

However, if there are those of you out there who are with Network Solutions and want to stay, but want a discount, call their customer service (not tech support) number, click the options for "transfer domains away from Network Solutions".  When you get a guy, tell him you need the authorization number on the domain to transfer it to GoDaddy (this is true).  When he asks you why you are transferring, tell him NetSol is way more expensive than GoDaddy.  And then let him run.  I didn't even ask for a discount.  He just kept throwing them out at lower and lower price levels after I turned each one down.